Privacy Policy

1 What Information Do We Collect?

Personal Information You Provide

We collect personal information that you voluntarily provide when you register on our website, make a purchase, contact us, or otherwise interact with our services. This may include:

• Name, email address, phone number, and mailing address
• Username and password for your account
• Billing address and order history

Payment Data

We collect data necessary to process your payment when you make a purchase, such as your payment instrument number and security code. All payment data is stored and processed by Shopify. You can review Shopify's privacy practices at shopify.com/legal/privacy.

Information Collected Automatically

When you visit our website at www.isopurewater.com, certain information is collected automatically by our systems, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used for analytics, security, and improving our services.

2 How Do We Use Your Information?

We use the information we collect for the following purposes:

• Order fulfillment — To process, fulfill, and manage your orders, payments, and returns
• Account management — To create and maintain your account and keep it functional
• Customer support — To respond to your inquiries and resolve any issues
• Communications — To send order confirmations, shipping updates, and service-related notices
• Marketing — To send promotional emails and offers, if you have opted in (you may opt out at any time)
• Security & fraud prevention — To monitor for fraudulent activity and protect the integrity of our services
• Analytics & improvement — To understand usage trends and improve our website, products, and customer experience
• Legal compliance — To comply with applicable laws, regulations, and legal processes

3 Will Your Information Be Shared With Anyone?

We may share your personal information in the following limited circumstances:

• Service providers — With third-party vendors who assist us in operating our website and fulfilling orders (such as Shopify, shipping carriers, and payment processors), subject to confidentiality obligations
• Legal requirements — When required by law, court order, or governmental authority
• Business transfers — In connection with a merger, acquisition, or sale of company assets, where your information may be transferred as part of the transaction
• Protection of rights — When we believe disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our legal rights

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4 Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information about your interaction with our website. Cookies help us remember your preferences, maintain your shopping cart, and understand how visitors use our site.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect certain features of our website, including the shopping cart.

To opt out of interest-based advertising, you may visit www.aboutads.info/choices.

5 Google Maps

Our website uses Google Maps APIs to display our business location. Use of Google Maps is subject to Google's Terms of Service and Google's Privacy Policy.

6 Social Logins

Our website offers the option to register or log in using a third-party social media account (such as Google or Facebook). If you choose to do so, we will receive certain profile information from your social media provider, which may include your name, email address, and profile picture.

We use this information only as described in this privacy policy. We do not control how your social media provider uses your data — please review their privacy policy for details.

7 International Transfers

IPW Industries Inc. is based in Santa Ana, California, United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US. By using our services, you consent to the transfer of your information to the US and acknowledge that US data protection laws may differ from those in your country.

8 How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal compliance purposes).

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate it until deletion is feasible.

9 How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures to protect the personal information we process. However, no electronic transmission over the internet or data storage system can be guaranteed to be 100% secure.

While we take reasonable steps to protect your information, transmission of personal information to and from our services is at your own risk. You should only access our website within a secure environment and keep your account credentials confidential.

10 Your Privacy Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Right to access
• Right to correction
• Right to deletion
• Right to data portability
• Right to opt out of marketing
• Right to restrict processing

Account Information

You may review or update the information in your account at any time by logging in to your account settings. To request account deletion, please contact us at support@isopurewater.com. We will deactivate or delete your account and information from our active databases, though we may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

Email Marketing

You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. Note that even after opting out of marketing emails, we may still send you transactional and service-related communications necessary to manage your account or fulfill your orders.

EEA & Swiss Residents

If you are located in the European Economic Area or Switzerland and believe we are processing your data unlawfully, you have the right to lodge a complaint with your local data protection authority. EEA authority contacts can be found at ec.europa.eu. Swiss authority contact information is available at edoeb.admin.ch.

11 Do-Not-Track Controls

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature that signals your preference not to have your browsing activity tracked. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized, and we do not currently respond to DNT signals. If a standard is adopted in the future, we will update this policy accordingly.

12 California Residents

Shine the Light

California Civil Code Section 1798.83 permits California residents to request, once per year and free of charge, information about personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. To make such a request, please contact us using the information below.

Minors Under 18

If you are under 18 years of age, reside in California, and have a registered account with us, you may request removal of content or information you have publicly posted on our services. To make such a request, please contact us at support@isopurewater.com with your email address and a statement that you reside in California. We will ensure the data is not publicly displayed, though it may not be completely removed from all systems such as backups.

13 Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be indicated by a revised "Last updated" date at the top of this page and will be effective as soon as it is accessible.

If we make material changes, we may notify you by posting a prominent notice on our website or by sending a direct notification to your registered email address. We encourage you to review this policy periodically.

14 How to Contact Us

If you have questions or concerns about this privacy policy or our data practices, or if you would like to exercise any of your privacy rights, please contact us:

Data Access, Update & Deletion Requests

To request access to, correction of, or deletion of your personal information, please email us at support@isopurewater.com with your name, email address, and the nature of your request. We will respond within 30 days.