Water Filter, Reverse Osmosis System, Reverse Osmosis Pressure Tank, Water Filtration Systems
Toll Free: 877-541-6603
Open 9 AM - 5 PM PST Mon-Fri
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TOLL FREE: 877-541-6603


Home > Terms and Conditions

Policies, Terms and Conditions:
$5.99 Flat Rate Ground  by 
Qualifying orders (over $100) must have a shipping address within the continental United States (excluding Hawaii, Alaska, and US Territories). NOT ALL ITEMS QUALIFY FOR THE FLAT RATE SHIPPING. Over weight or over sized items will not qualify for the flat rate ground.

Isopure Water is given permission to choose the shipping company of Isopure Water's choice on behalf of the customer. Any qualifying order will be given the option for the $5.99 flat rate shipping during checkout.
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Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Google Checkout, Paypal, American Express, Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. 
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Defective Items under Warranty  by 
All systems have a one year warranty from the date of receipt against manufacturer defects. Filters and membranes have a dead on arrival (DOA) warranty - meaning the item is defective from the time of use. Coverage is valid only with proof of purchase. Alteration of any products will void warranty. Additional services are available for a nominal charge.

Items defective within 30 days can be returned at the cost of Isopure Water. After the 30 days, defective items must be returned at the cost of the buyer. When the item has been repaired or replaced, it will ship at Isopure Water's cost to the destination of the customer's choice.

Isopure Water is not responsible for any return shipping costs, labor, or damage caused by the product.

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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Isopure Water reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Isopure Water signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the IsopureWater.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the IsopureWater.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. 

If you are not satisfied with your order for any reason, you may return it for a refund within 30 days of receipt for orders less than $500; orders over $500 have a 15 day return policy.

Shipping is not refundable and customers will bear the cost of return shipping. Shipping is refundable only when the wrong item or if the item arrives damaged.  ALL ORDERS MUST BE INSPECTED UPON TIME OF DELIVERY AND ANY MISSING OR INCORRECT ITEMS MUST BE REPORTED WITHIN 30 DAYS OF DELIVERY.  AFTER 30 DAYS, ORDERS WILL BE CONSIDERED COMPLETE AND CORRECT.

Items must be returned in the condition in which they arrived with their original packaging for a full merchandise refund. Used items will incur a 25% restocking fee; used replacement filters cartridges, uv lamps, and membranes are final sale unless defective.

DO NOT SHIP YOUR ITEMS BACK WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER.  You can request one by contacting us at (714) 541-6600 or email us at support@isopurewater.com. Returns must be sent back and received within 7-10 working days from the creation of the RMA number to the following address. ALL RETURNS RECEIVED THEREAFTER HAVE THE RMA DENIED IN FULL.

Isopure Water 
RMA # ___________ 
515 N. Fairview St. 
Santa Ana, CA 92703

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Shipping Policy  by 
Shipping Time -- MOST orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Isopure Water or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Orders will not be shipped on major national holidays or when the office is deemed closed due to unavoidable circumstances. Shipping and handling charges apply to all orders, unless otherwise specified.

All delivery dates are estimates and are not guaranteed. Pick up times are as follows for the following services: 

  • FedEx Ground : 4:00 PM
  • FedEx Express : 3:30 PM
  • USPS : 9:30 AM

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Special Orders and Custom Builds  by 
Special orders and custom builds are defined as items not listed on our site, items that have a lead time of 3 weeks or more, and custom built units. SPECIAL ORDER or CUSTOM BUILT items are non-refundable. 
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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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